Last updated: April 27, 2026
Welcome to Cerca. By downloading, accessing, or using the Cerca mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully. If you do not agree, do not use the App.
Cerca is a two-sided marketplace that connects customers ("Customers") with local independent service providers ("Providers"). Cerca facilitates the discovery, booking, and payment of services but is not itself a service provider and does not employ Providers.
You must be at least 18 years old to use Cerca. By creating an account you represent that you meet this requirement. Accounts created on behalf of a business must be authorized by that business.
You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us immediately at support@app-cerca.com if you suspect unauthorized access. For account security issues, you may also reach us at contact@app-cerca.com.
Customers may send booking requests to Providers through the App. A booking is confirmed only when the Provider explicitly accepts it. Cerca does not guarantee that any Provider will accept a request.
Once confirmed, both parties are expected to honor the booking. Repeated no-shows or last-minute cancellations may result in account suspension.
All payments are processed through Stripe, a third-party payment processor. By using Cerca's payment features you also agree to Stripe's Terms of Service.
Deposits. Providers may require a deposit at the time of booking. The deposit amount is set by the Provider and displayed before payment is submitted. Deposits are held by Cerca and applied toward the total cost of the service.
Final Payment. After a service is marked complete by the Provider, the Customer will receive a payment request for the remaining balance. Payment must be submitted through the App. Cerca charges a platform fee on each transaction; the exact fee percentage is displayed at checkout.
Tips. Customers may optionally add a tip when submitting the final payment. Tips are passed in full to the Provider and are not subject to Cerca's platform fee.
Payouts. Providers receive payouts directly to their connected bank account via Stripe Connect. Payout timing is subject to Stripe's standard transfer schedule. Cerca is not liable for delays caused by Stripe or the Provider's financial institution.
Provider Cancellations. If a Provider cancels a confirmed booking for which a deposit was collected, the deposit will be automatically refunded in full to the Customer's original payment method within 5–10 business days.
Customer Cancellations. If a Customer cancels a confirmed booking, refund eligibility is determined by the Provider's stated cancellation policy, which is visible on the Provider's profile before booking. Cerca does not guarantee a refund for customer-initiated cancellations.
Disputes. If you believe a charge was made in error, contact us at billing@app-cerca.com before initiating a chargeback with your bank. Filing a chargeback without first contacting us may result in account suspension.
Providers must complete Stripe's identity verification (Know Your Customer / KYC) before accepting payments through the App. By connecting a Stripe account, Providers also agree to the Stripe Connected Account Agreement in addition to Stripe's general Terms of Service. Providers are independent contractors and are solely responsible for the quality, safety, and legality of the services they offer, including any required licenses, permits, or insurance. Providers agree not to offer services that are illegal, adult-only, or otherwise prohibited by Stripe's restricted business categories.
Providers are responsible for their own taxes on income received through Cerca. Cerca does not withhold federal, state, or local taxes on Provider payouts. Providers who earn $600 or more in a calendar year will receive a Form 1099-K from Stripe, which is also reported to the IRS. Providers should consult a tax professional regarding their obligations, including estimated quarterly tax payments and self-employment tax.
Safety disclosure. Cerca does not conduct criminal background checks, license verification, or insurance verification on Providers. All Providers are verified by email address only. Customers are responsible for independently verifying Provider credentials and suitability before engaging their services.
Providers may subscribe to Cerca Pro for access to premium features. Subscriptions are offered on a monthly or annual basis and are processed through Apple's In-App Purchase system. A free trial may be offered to new subscribers; the trial duration is displayed before purchase.
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. You can manage and cancel your subscription in your device's App Store subscription settings. Refunds for in-app purchases are subject to Apple's refund policies.
You retain ownership of photos, bios, and other content you upload to Cerca ("User Content"). By uploading User Content you grant Cerca a non-exclusive, royalty-free, worldwide license to display and distribute that content within the App and in marketing materials. You represent that you have the right to share any content you upload.
Cerca may suspend or terminate your account at any time for violation of these Terms or for any conduct that we determine, in our sole discretion, is harmful to other users or to Cerca. You may delete your account at any time from the Profile screen in the App.
The App is provided "as is" without warranties of any kind. Cerca does not warrant that the App will be uninterrupted, error-free, or that any Provider will deliver services to your satisfaction. Use of the App is at your own risk.
To the fullest extent permitted by law, Cerca's total liability to you for any claim arising from these Terms or your use of the App shall not exceed the greater of (a) the amount you paid to Cerca in the 12 months preceding the claim, or (b) $100 USD. Cerca is not liable for indirect, incidental, or consequential damages.
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law provisions.
Please read this section carefully. It affects your legal rights.
Informal resolution first. Before filing any formal dispute, you agree to contact us at legal@app-cerca.com and give us 30 days to attempt to resolve the issue informally.
Binding arbitration.If we cannot resolve a dispute informally, you and Cerca agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the App (except as stated below) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. Arbitration will take place in Florida or remotely if mutually agreed. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
Class action waiver.You and Cerca agree that all claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.
Exceptions.Either party may bring an individual claim in small claims court if it qualifies. Nothing in this section limits either party's right to seek injunctive or other equitable relief in court for intellectual property infringement or unauthorized access to the App.
Opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@app-cerca.com with the subject line "Arbitration Opt-Out" and your full name and email address. If you opt out, disputes will be resolved in the courts of Florida as set forth in Section 14.
We may update these Terms from time to time. Continued use of the App after changes are posted constitutes your acceptance of the updated Terms. We will notify users of material changes via the App or email.
Questions about these Terms? Email legal@app-cerca.com.
Payment or billing questions? billing@app-cerca.com.
General support? support@app-cerca.com.
Press inquiries? press@app-cerca.com.
Business partnerships? business@app-cerca.com.